iPod & iPads
Greenpoint IT offer a no fix no fee policy.
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iPods

We know your iPod is precious to you. It isn’t so much about its value but the time and attention you’ve spend creating your collection of favourite tracks and treasured albums.

Greenpoint IT carries out affordable, high quality repairs to iPods so you can get back to enjoying your music wherever and whenever you want. Whether it is a cracked screen or a problem with the hard drive, volume or buttons, we can help.

Our skilled technicians have expert knowledge of Apple devices, including iPods. These are very delicate and sophisticated pieces of equipment so they must be treated with care and only ever mended by professionals with experience of working with and repairing Apple products.

We will take a look at your iPod before diagnosing the problem and telling you exactly how much it will cost to fix it. We operate a No Fix, No Fee policy so if we can’t repair it, for whatever reason, we won’t charge you a thing.

If you live close to our repair centre in Barry, near Cardiff, we can collect your iPod from your home or workplace for free before delivering it back to you once it is working again. You can also drop it off at our premises in person. If you live elsewhere in the UK, we can arrange to collect your iPod using a courier service for an additional charge.

All our repairs are covered by a 12-month warranty and we aim to mend the majority of items within two to five days and sooner if possible.

Contact us now to discuss a problem with your iPod and arrange a repair.

Get your device to us

1

Visit us in

store

a5

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*Free collection

service

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Post your

device

*Free collection within the local area. Terms and Conditions apply.

How it works

1

Free assesment

& quote

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We fix your

device

3

We send your

device back

iPads

Whatever the issue with your iPad, Greenpoint IT will have it working like new again.

Our expert staff can repair almost any problem with your iPad or other tablet for a highly competitive price. Before you consider buying a new one, let us take a look at it and find out how much it will cost to fix it. We think you will be pleasantly surprised just how affordable our iPad repair service is.

Greenpoint IT has significant expertise working with Apple products including iPads. We will work to protect your data and get you back using your favourite apps within days. From replacing cracked screens to repairing your hard drive, speakers, batteries or power button, we are the place to come.

You can bring your iPad to our repair centre in Barry, South Wales or we can arrange to collect it from you and deliver it back to you once it has been mended. If you live near our premises, collection and delivery is free, otherwise there is an additional charge to cover the cost of using a courier service.

All our iPad repairs are covered by a 12-month warranty for your peace of mind. We can fix many problems within one day but whatever the issue, we will aim to complete the majority of repairs within two to five days. Our No Fix, No Fee policy means we will only charge you if we are able to carry out the repair.

Greenpoint IT provides an iPad repair service to many schools in Cardiff and South for a discounted price. If you are from a school, please see our dedicated schools repair page to create an account so you can track your repairs online or email us at schools@greenpoint-it.co.uk.

Apple products including iPads should only ever be mended by specialists with experience of repairing the products. Our team at Greenpoint IT understand Apple devices and have the necessary skills to get it working like new again.

To find out more or arrange an iPad repair, get in touch with our team today.

 

FAQ

Will I lose my data?

We will do everything we can to protect your data and we will take a backup of all your files before we carry out any major repairs. We also advise all our customers to back up their own data before sending their iPad or iPod in to be mended.

Do your repairs come with a warranty?

We are confident in the quality of the work we do so we are happy to offer a 12-month warranty on our iPad and iPod repairs. If you do experience the same problem within a year of us mending your Apple device, we will resolve the issue for you free of charge.

How can I pay for my repair?

We accept cash, card payments and bank transfers. You can also pay for your repair using a cheque and PayPal but we ask customers to wait until we have received the money before they collect their item. Businesses and schools can also set up their own account with Greenpoint IT to pay for their repairs.

Do you offer a discount to schools?

Yes, Greenpoint IT is pleased to offer a discount to schools. Customers can set up an account here or by emailing schools@greenpoint-it.co.uk

Do you accept Purchase Orders?

Yes, Greenpoint IT accepts purchase orders from schools and government organisations. We currently work for a large number of schools and businesses, carrying out regular repairs to their computers and devices.

How long have you been in business?

Greenpoint IT has been repairing computers, phones, games consoles and gadgets since 2007. However, our technicians have more than 10 years’ experience in carrying out repairs.

 Will you collect my device?

Yes, if you are based in the Cardiff and Vale of Glamorgan area, we will arrange for your item to be collected from you and delivered back after the repair for FREE. If you live in another area, we use a courier service to collect and deliver equipment and there will a modest charge. Please get in touch with us to check whether your address is eligible for our free collection service.

Can I bring my iPod or iPad to you?

Of course, our customers are welcome to bring their iPads, iPods or other items to our base in Barry, South Wales. We are open from 9.30am to 5.30pm on weekdays and 9.30am to 3pm on Saturdays.

Will I still have to pay if you can’t fix my computer?

No, at Greenpoint IT we operate a No Fix, No Fee policy. If we can’t mend your iPod or iPad, then we won’t charge you a penny. We will also make sure you know exactly how much the repair will cost before we start.

How long will the repair take?

We can fix many common problems within a day although some issues will take longer. We complete the majority of repairs with two to five days. We will let you know the timescale for your repair when you book.

Are you insured?

Yes, we are fully insured just in case the unexpected happens.

Do you use genuine parts?

Greenpoint IT only ever uses high quality genuine grade A parts in our repairs. We stock a wide range of spare parts which are available for customers to buy if they want to carry out a repair themselves or replace a broken item.

Do you need my pass code?

Yes we do. It is important that we have your pass code so we can fully test out your device after the repair has been carried out to check it is working properly.

Can you repair iPads or iPods which have been damaged by water?

Yes we can. We can fix almost any problem and if we can’t, we won’t charge you a penny.

What is your data protection policy?

Greenpoint IT will treat all your data in the strictest confidence and we will never pass on or use any of your information. Your pass code will only be used to carry out vital tests as part of the repair process.